Refund policy

Returns & Refunds

Due to the specialist nature of our research products, we cannot accept returns simply because a customer changes their mind.

If your order arrives:

• Damaged
• Incorrect
• Defective
• Or an error has occurred on our part

please contact us within 48 hours of receiving your order.

To help us assess your claim, you must provide clear photographic or video evidence of the issue.

If, after reviewing the evidence, we determine that the fault is our responsibility, we may offer one of the following remedies:

• A full refund
• A return of the product for a full refund (where requested)
• Store credit to use on a future order

The appropriate resolution will be determined based on the nature of the issue.

Refunds will be issued to the original payment method once approved. Where a return is required, the refund will be processed after the returned item has been received and inspected.

Nextra Labs reserves the right to refuse refund requests where sufficient evidence of the reported issue is not provided or where the issue is determined not to be the result of our error.